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AndrewH85
Active Contributor

Screen Blanking not working after Windows 10 2004

Microsoft has pushed out Windows 10 2004 to my workstations in our office and now screen blanking no longer works. 

My employee's are working remotely and rely on screen blanking for privacy. My company handles many sensitive items and this issue is causing havoc as I'm now having to move computers to new locations to protect information. 

 

Worst still LogMeIn has no detection method to caution the user that screen blanking is not working. Employee's are at home looking at confidential information for anyone in our office to see thinking the screen blanking is working unless informed by someone in the office. 

 

I've tried most of the fixes people would normally do, update drivers, enable disable hardware acceleration, remove and reinstall monitor drivers, display adapters. I've tried AMD, Intel, and Nvidia Graphics cards and the issue remains. 

 

I opened the support case 13356680 but that did not really provide any resolution and i was directed to call in. I talked with an agent where we looked at a few different items but found no resolution. In talking with development I was told 2004 is beta and unsupported???  Considering the size of LMI I would think you guys would be testing on the preview channel's to head off issues like this.

 

Does anyone else have the issue?

Has anyone figured out a workaround other than rollback of a system to the 1909 version? 

Is there any eta on a fix?

 

171 REPLIES 171
bcredeur
Active Contributor

I'm glad you found something but this isn't a great solution for mass deployments 😞 

SRPRO
New Contributor

From August to December - can anyone from logmein advise of a fix on this please.

User8037
New Contributor

Still waiting....
Awise_Neo
Active Contributor

We're all still waiting for this.

 

How Logmein cannot even release a statement or update to this issue is equally frustrating. Their silence is concerning.

VALucas
New Contributor

Hi Rubix, or any other user more knowledgeable than I, am I navigating to the device manager on the HOST computer or the Remotely Controlled Computer?  (I hope I'm getting these terms right.)

dskcpa
New Contributor

Six months later and it still isn't working.  When is it reasonable to expect a response and fix?

AshC
GoTo Moderator

Thanks for your patience everyone, we are working on the fix currently. 


Ash is a member of the GoTo Community Care Team.

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PPalette
Active Contributor

Has this issue been resolved?  It is very important that this be corrected as I work with confidential information and need my screens blanked. 

 

AshC
GoTo Moderator

@PPalette  We are working with Microsoft on a new screen blanking tool, after they blocked the previous method from access.


Ash is a member of the GoTo Community Care Team.

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GregErnest
New Contributor

Any updates on this feature?