So your telling me to call into the samse support group that has passed this over multilpe times already as an internal issue? Well, that makes sense. I think that for all the money we have been paying yu and for all these years, support should follow up on this and contact me directly.
telenberger You can also email our Community group with the above mentioned data points to 'gotoservice@logmein.com', for the purposes of updating the existing ticket.
If you prefer a direct outreach at a time when you can troubleshoot with one of the affected PCs and a Customer Support rep, then please click on my Community name here, and send a private message with your contact info as well as the best time to continue working together.
I had an absolutely horrible call from their "support" yesterday.
Worst call ever.
I needed to remote into all my computers that won't update and provide logs for all, then I needed to verify my configuration of LMI to ensure the computers were pulling correctly and send that to LMI, then it would take a few days to get an answer from LMI as to why this isn't working.
Sorry, I don't have time for all that **bleep**.
Problem is not 2 months ago they told me that updates only become available to apply to computers when at least 100 computers in my company report the same update, then and only then can I apply, only problem is, I don't have 100 computers in my company, so how does that **bleep** work?
Support reads from a script, has no knowledge of the platform or its history. I started using LMI back with XP and never had an issue with updates, then when 7 rolled out there were a few hiccups, but support was helpful, knew the product and got back to you in a timely manner, even if it was a bigger issue that took some time, you still had regular communication with a knowledgeable person.
Now 10 rolls out and every version of 10 breaks LMI's ability to update computers like the program has been able to do in the past. Now its jump through this hoop, that hoop, bend over backwards and even after you do everything they ask, they come up with a new reason it doesn't work and start the process all over again.
LMI get your head out of your arse and either fix this or remove it from the program. You're not helping anyone anymore.
Still an issue with me as well and we have almost 12k computers. I agree they need to just remove the function if it will not work correctly. There has been no product development or movement on anything in LMI central for quite some time. It is very disappointing.
Called supprt and they had no way to reference this thread, had no open tickets regarding this issue and in short, couldn't help me.
So what is the point of this forum? A place for people to complain and get random useless answers to placate us?
Thanks for the follow up telenberger . If you were referencing this thread then they should have done some log collecting, and I apologize if there was any misunderstanding.
Please click on my Community name and let me know what the best way is to contact you directly. I will then have someone familiar with the ticket reach out at your convenience.
Clicked on your community name but didn't see a way to leave you my information privately.
However, more Windows updated came down last night and guess what I can't do today? Your right, can' tapply them. How much longer do we have to wait for LMI to correct these issues and go back to being a useful tool for IT?
@telnberger I am very sorry for the delay in the resolution with this matter. We continue to work on the fix, and I hope to have more information soon.
Thanks for your patience.
Let'ss hope that your right Ash although I highly doubt it since when I call into support, they had no prior knowledge of an issue which means support doesn't know a **bleep** thing that's said in this community and therefore have no knowledge of what the public is saying, it's just you, always "Ash" replying to everything here. SplashTop is looking better every day.
I started this thread back in June, so just to show anyone that reads these things, as per usual, LMI can't fix their stuff anymore. Microsoft came out with Windows 10, 1909 and I can't used LMI to deploy or push the update like it was so able to do in the past. For some reason, LMI can't fix / adjust the product to work like it once did. Its a shame, this used to be such a useful tool.
Come on Ash, when is this going to be fixed and working again?
I started this thread back on 06-12-2019 at 10:37 AM CDT and here it is 1/29/2020 and this issue STILL EXISTS!!!
ALL of my company computers are showing:
Optional Updates Available:
-2020-01 Cumulative Update for Windows 10 version 1909
And yet LogMeIn shows no update available for ANY of my computers. Why? When is LMI going to address this?
Has anyone had any fix for this yet? I didn't see anything in the thread. We have 12000 computers and it is very hit and miss with being able to apply Windows updates. Everything I saw people say earlier I am having issues with. This is very frustrating and I hope LMI finds a solution for it soon.
There is no change, they just ignore the issue
Well thanks for the reply. Does anyone from LMI pay attention to these threads and try to come up with fixes? I saw in the thread that they were responding at some point, but then stopped responding because they have no fix or idea on how to fix it. To me its easy to duplicate and not sure what they were testing on. I mean below is just one example of a server that I have that on the console itself it shows it needs 2 updates, but the information is not in LMI, just says details not yet available and has been that way for a week.
They stopped responding long ago. When they merged with GoTo, everything went downhill. I used to be able to do a chat with support but not any longer, I used to get people that were US based but now I get people that can barely speak English. They read from a script and have no product knowledge and never relay your concern to anyone. Your issues and complaints just sit here for future users to see.
Hello,
After some further testing, we found that the Windows Update client may not be able to communicate with the Windows Update service for several reasons. These include the following:
I realize this is not definitive, but hopefully it provides some insights to the failure.
Windows update Service is set to automatic and is running (was set to manual and I changed it to Automatic).
On the computer itself it is showing that it needs 2 updates.
LMI console is showing that 1 update that it does not have details for, but as you can see there are 2 updates that need to be applied.
I have also hit the check updates twice in the LMI control panel and same results. I will check back tomorrow to see if the behavior has changed.
This is LogMeIn Central that gives you this.
Jason26, if you go from the sidebar: Updates > Windows, you'll see your list of computers. If you just select 1 you'll see "Change Setting" at the top of the list become active. If you click on that you'll go to the Update Settings screen for that machine. In the "Choose how Windows can install updates" section, if you change the "Recommended Updates" to "Handle the same way as important updates" it will get optional windows updates to display. That has helped me sometimes but its not a fix and the things Ash has recommended, don't work. LogMeIn made some change between versions and all of this stopped working right, so much so that if I went and installed an older version of LMI, this whole update process works without issue but since LMI auto updates, that version won't stay long.
Yeah I was going to explain that to Oscar today since he asked the question about not being able to see the optional updates, but thank you for the information. Checked back on the Server that I have been testing with and put screenshots in yesterday and still same issue with not seeing the correct updates. One of them is a February patch so it should show up correctly. Something is broken on the LMI end for sure.
Yep! This is exactly when I have been trying to explain to them for all this time.
And all of a sudden I come back later in the day and it is only showing 1 update available, when clearly was 2 this morning. Details are still not available.
Yes, you will see this change. I have had computers show there are X amount of updates available but LMI has no details and then after a reboot or if a user actually does an update on their own, the X amount will change. I have even seen it change when Microsoft comes out with a new cumulative update that contains multiple fixes. The bottom line is that if LMI can see there are X amount available then it should have detail on said update so it can be applied and it's no longer doing that
After the weekend still reporting the same. I am going to continue to put this in until LMI can figure this out.
Showing 2 updates when I am on the machine
And still not showing correct in LMI
Just waiting for LMI to fix the issue
Here is my daily update of the ongoing LMI Windows update issue. Checked back in today and now it is showing 3 updates total with 2 still no details on, but I do have 1 showing up that I am able to do something with.
Went to the console of the computer and it shows the following. Well I guess it is getting closer to reporting correctly. As you see one of the updates is Servicing Stack update in February and LMI console should know about this update and be able to get the details about it.
LMI are you looking into this issue???
Slowly trying to work itself out. Still should be much quicker in getting the information of what updates. Does not really make this scalable.
