Forum Discussion

casascoco's avatar
casascoco
Active Contributor
6 years ago

Your session may have timed out or the host may have gone offline

The error occurs after opening the dashboard of the remote host using the logmein client software, then trying a remote connection from the dashboard.  The remote host says it is in session however w...
  • AshC's avatar
    AshC
    6 years ago

    casascoco  This could very well be caused by something on the host side, stopping the initial attempt. Please check that there are no pending OS updates. Could you reach out to Customer Support by phone when you have someone at one of the problem PCs to troubleshoot?

superspy's avatar
superspy
Active Contributor

It actually was my fault. The version of Windows I was using, on the end-user side, at that moment needed to be updated, and I had not updated.

Log me in support was helpful that when as they were the ones that eventually figured out why was having the problems.

Good luck

Sam15's avatar
Sam15
Visitor
10 months ago

Do you mean updating the logmein client fix this issue?

  • GlennD's avatar
    GlennD
    GoTo Manager
    10 months ago

    Hi Sam15, welcome to the community.

     

    I believe they meant there were pending Windows updates on the host computer.

      

    • Sam15's avatar
      Sam15
      Visitor
      10 months ago

      Thank you i will look into that.