command prompt issue

[sergen]

we are using logmein central.

throur the logmein client when you click on the home icon then go through computer management and clicking on command prompt you receive the following error:

error title: script error

error header: an error has occured in the script on this page.

Line: 1136

Char: 59

Error: the operation attempted to access data outside the valid range

code: 0

URL: https://console-xlyfethvvn.lmi-app22-02.logmein.com/htem/htem_all.js

Do you want to continue running scripts on this page? yes or no. does not make any difference what option you select.

however, if we go via the loginme website and selecting command prompt it works with no issues. Does anyone have any suggestion on how to fix this?

[KateG · Accepted solution]

Hi @sergen welcome to the GoTo Community.  

Can you try using the command prompt icon in the client app instead of going through Home > Dashboard > Computer Management > Command prompt

I also recommend using the latest version (1.3.5398) if you are not. 

[Shrek_in_AZ]

i am having same issue both on the client and home screen and can only access command prompt via log me in web site which does not allow for the running of my automated scripts i am using client version1.3.5442