l have not been able to change this as it's greyed out. I talked to support (worthless) and they suggested I reinstall. To humor them, I did. I cannot adjust this no matter what profile I use. I log in as a local PC admin and I log in as a domain admin, and I cannot adjust this setting. It's under Options\Preferences\Advanced. There is not a group policy either...I checked for that. I even wrote a custom config in my portal and added the PC in question and still no luck.
Does anyone here know how to adjust this setting?
Thank you.
Solved! Go to Solution.
Hi @crp0499 welcome to the GoTo Community,
I believe you are using Central based on your support case and that this is usually associated with Central.
Most likely it's disabled because there is a Host Preference Package Sent to that host and it needs to be changed on Central in the HPP settings. If you apply a Host Preference Package you should be able to modify the Idle time.
Hi @crp0499 welcome to the GoTo Community,
I believe you are using Central based on your support case and that this is usually associated with Central.
Most likely it's disabled because there is a Host Preference Package Sent to that host and it needs to be changed on Central in the HPP settings. If you apply a Host Preference Package you should be able to modify the Idle time.