I would like to see this as well!
Hi Melissa,There must be a way for Attendees to cancel their registration due to various email and privacy rules we have to follow. Sorry if this is an inconvenience in some way.
We had an attendee that pre-registered for a webinar and cancelled approximately 30 minutes before the start of our webinar. However, our admin account did not receive a notification of the cancellation. We were only able to know that the participant had cancelled because we can rechecked the registration list. - Is it possible to turn on or activate notifications for cancelleations?
Our Organization hosts multiples webinars daily and carefully monitors attendance for tracking purposes.
Thank you for your help and any ideas that may be applicable!
@BethanyM I am sorry, there is not a notification setting currently when GoToWebinar Registrants cancel.
if a customer cancels a webinar about the functions in Go-To-Webinar, then I don't get any information about it as administrator. Unfortunately, the comparison with the registration list is not enough for me. I absolutely need the information by e-mail.
Would it be a problem to store this information via the admin's e-mail address?
Or is it perhaps possible to switch off the cancellation via the built-in functional areas, e.g. in the confirmation e-mail?
@Steuertipps Cancellations by registrants is a security requirement. The request to remove registrant data by the recipient is also one that we must abide by for privacy reasons. If things should change in the future, we will definitely update the Community here with new functionality.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.