GoTo App and Android Tablet

[lzmx]

Good morning, all

Unfortunately, since we switched from GoTo Meeting app to GoTo App, it seems that on Android tablets (Nokia T20, Android 13) it doesn't work. It works fine with phones (even if phone calls and messages disconnect it and this did not happen with the old version), but it seems to be impossible to launch on tablets. This would also be confirmed by some complaints on GooglePlay Italia.
I looked for solutions within this community, but I  had no luck.

What can I try to solve? Any suggestions are more than welcome

Thanks

LZ

[KateG]

Hi @lzmx , Welcome to the GoTo Community, 

I'm sorry to hear this, can you tell me more about the experience? 

• Is it only Nokia T20  or other devices and would you happen to know the make/model of other Android
• Can you describe what you are trying to do when it doesn't work?
• On the tablets where it doesn't launch you can receive and make phone calls? 

[lzmx]

Hi @KateG 

Thank you for your reply.

Well, in short on the Nokia T20 the application crashes on launch.

My Nokia T20 is WiFi only

According to the reviews on Google Play Italy, the Nokia T20 is not the only tablet with this problem. I read Xiaomi, while other reviews that mention the inability to use GoTo App with the tablet, do not identify it

I hope this helps

Leonardo

[KateG · Accepted solution]

Hi @lzmx 

At this time, there does appear to be issues with app crashing on Xiaomi tablets and it appears to affect Nokia T20 as well. 

At this time I don't have a timeline for a fix, but I will be following up with the team and will update the Community when I hear further. 

Thanks for your patience and report. 

[lzmx]

Hi @KateG 

Thank you, if I have any news, such as trying other tablets, I will post them here