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Gloryon
New Contributor

GoTo error share screen

I welcome everyone!
What's the problem with screen sharing today?
When I turn on screen sharing, it just loads, the arrow spins and that's it, it turns on on another PC, but it's very buggy, then a black screen, then it just freezes.
I reinstalled the app but it didn't help.

1 ACCEPTED SOLUTION

Accepted Solutions
GlennD
GoTo Manager

Re: screen share error

Hi @Gloryon, welcome to the community.

 

That sounds like a connection issue. If it is still happening and you are using a Windows PC I would try running our connection wizard on your PC to see if that helps.

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
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2 REPLIES 2
Gloryon
New Contributor

screen share error

I welcome everyone!
What's the problem with screen sharing today?
When I turn on screen sharing, it just loads, the arrow spins and that's it, it turns on on another PC, but it's very buggy, then a black screen, then it just freezes.
I reinstalled the app but it didn't help.

GlennD
GoTo Manager

Re: screen share error

Hi @Gloryon, welcome to the community.

 

That sounds like a connection issue. If it is still happening and you are using a Windows PC I would try running our connection wizard on your PC to see if that helps.

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.

Free new user and admin training