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Active Contributor

Re: Very poor quality of .webm file with no audio

The information (from a colleague who starts the meeting and records it):


• MacBook Pro with M2 silicon chip
• MacOS 13.3.1(a)
• Local recording using latest version of the client
• Audio: ...using their VOIP protocol using the Mac's microphone and speaker (standard audio)
Yes, it's always reproducible.  If I do a meeting by myself, the audio works. If I do a group, there is no audio.
GoTo Manager

Re: Very poor quality of .webm file with no audio

@howardm19 So far in my testing I have not been able to recreate the issue of missing audio. I have another test planned for tomorrow with a newer Mac just in case it is somehow related to the newer M1/M2 Macs (mine are Intel-based). If we are still unable to recreate the issue the next step would be to have you host a test meeting with one of our support representatives so they can connect to your computer and investigate.


Glenn is a member of the GoTo Community Care Team.

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