Very poor quality of .webm file with no audio

[howardm19]

The information (from a colleague who starts the meeting and records it):

• MacBook Pro with M2 silicon chip

• MacOS 13.3.1(a)

• Local recording using latest version of the client

• Audio: ...using their VOIP protocol using the Mac's microphone and speaker (standard audio)

Yes, it's always reproducible.  If I do a meeting by myself, the audio works. If I do a group, there is no audio.

----

Howard

[GlennD]

@howardm19 So far in my testing I have not been able to recreate the issue of missing audio. I have another test planned for tomorrow with a newer Mac just in case it is somehow related to the newer M1/M2 Macs (mine are Intel-based). If we are still unable to recreate the issue the next step would be to have you host a test meeting with one of our support representatives so they can connect to your computer and investigate.