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KateG
GoTo Moderator

Re: Useful and essential Gotomeeting features missing in GoTo APP.

Hi @GeoCollege welcome to the GoTo Community and thanks for your feedback here. Can you explain how the recording was lost? I'd like to see if there is someway we can recover this for you. 


Kate is a member of the GoTo Community Care Team.

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GeoCollege
New Contributor

Re: Useful and essential Gotomeeting features missing in GoTo APP.

Hi Kate,

 

When we started the recording I clicked on the record button, then paused it for a moment as the presenter was still organizing herself.  When I clicked it again it noted that it was recording, as well, others joining the meeting noted that a recording was in progress.

The only file downloaded after the session was 9 seconds long and nothing was recorded after the "recording" was unpaused.  

 

 

Also, another one of our volunteers passed on the "recordings" from the recent weeks (weekly meetings) and one is a webm file 29Mb (processes out as 30 seconds long with no audio), another webm file is 339Mb  and a final one is 720Mb.  The last two seem to be have recorded properly, but I have been unable to have them converted to a viewable form.  I have used Handbrake in the past converting other videos, and I use VLC often.  I am able to watch the presentation (no audio) of #3, but nothing AT ALL for #2.


I can easily provide a Dropbox link with these files. 

Brian

KateG
GoTo Moderator

Re: Useful and essential Gotomeeting features missing in GoTo APP.

@GeoCollege thanks for getting back to me. Could you PM me (click on my name and you will see an option to message on the right) the Webinar ID so we can take a look at what may have happened?  


Kate is a member of the GoTo Community Care Team.

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npetchkofski
New Contributor

Re: File type for downloading recordings

Has an update been released yet to address the conversion from webm to a known format (e.g. mp4)?

KateG
GoTo Moderator

Re: File type for downloading recordings

@npetchkofski I don't have an update at this time, but we will be sure to update this thread when we do. 


Kate is a member of the GoTo Community Care Team.

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