Useful and essential Gotomeeting features missing in GoTo APP.

[KateG]

Hi @GeoCollege welcome to the GoTo Community and thanks for your feedback here. Can you explain how the recording was lost? I'd like to see if there is someway we can recover this for you. 

[GeoCollege]

Hi Kate,

When we started the recording I clicked on the record button, then paused it for a moment as the presenter was still organizing herself.  When I clicked it again it noted that it was recording, as well, others joining the meeting noted that a recording was in progress.

The only file downloaded after the session was 9 seconds long and nothing was recorded after the "recording" was unpaused.  

Also, another one of our volunteers passed on the "recordings" from the recent weeks (weekly meetings) and one is a webm file 29Mb (processes out as 30 seconds long with no audio), another webm file is 339Mb  and a final one is 720Mb.  The last two seem to be have recorded properly, but I have been unable to have them converted to a viewable form.  I have used Handbrake in the past converting other videos, and I use VLC often.  I am able to watch the presentation (no audio) of #3, but nothing AT ALL for #2.

I can easily provide a Dropbox link with these files. 

Brian

[KateG]

@GeoCollege thanks for getting back to me. Could you PM me (click on my name and you will see an option to message on the right) the Webinar ID so we can take a look at what may have happened?  

[npetchkofski]

Has an update been released yet to address the conversion from webm to a known format (e.g. mp4)?

[KateG]

@npetchkofski I don't have an update at this time, but we will be sure to update this thread when we do. 

[ChrisHartman]

Moved to here because its more than just audio conversion.

https://community.logmein.com/t5/GoTo-App/Audio-not-recorded-from-phone-participants-in-GoTo-v4/td-p... 

[Infas_ST]

Any news? It is super inconvenient having to use a third party software to being able to edit recordings from meetings in premiere pro. The solution pinned to this forum does work to a degree, but using VLC the converted video is out of sync with the audio. Is there a timeline as to when an update is expected? At the moment, a less cumbersome meeting software looks like a more promising solution to reduce the workload and costs of our editing team.

[KateG]

Hi @Infas_ST welcome to the GoTo Community.  It's still on the roadmap. Sorry I don't have a release date yet, but we will keep the Community updated.