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glaurens
New Contributor

Where is my chat log???

New app upgrade forced to me with no notification and after 5 years of my chat log saving to a word document, THERE IS NO CHAT LOG!!! I use that chat window to get feedback on software enhancements that are in UAT and I just lost an hours worth of feedback from dozens of users. I need this chat log. I don't need an apology or someone telling me my setting was wrong. I can see the call recording, the users logged in and I can't see the chat. That is outrageous. Help me!

2 REPLIES 2
AshC
GoTo Moderator

Re: Where is my chat log???

Hi @glaurens 

I apologize if the newest release took you by surprise.  We are slowly rolling this out to all customers, and the ability to save Chat logs should be here within the next week or so. 

 

If you need to temporarily revert to the classic GoToMeeting you can do this in your online account settings:  https://support.goto.com/meeting/help/how-do-i-go-back-to-the-old-gotomeeting-experience 

 


Ash is a member of the GoTo Community Care Team.

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GlennD
GoTo Manager

Re: Where is my chat log???

Hi,

 

We have released an update that allows the Organizer to manually save the Chat log from a GoToTraining session before the training session is over. To do this the Organizer clicks on the menu icon in the Chat window and selects Download messages. A future update will make this automatic.

 

save chat.png

 

If you do not see this option in yet you may need to update your GoTo App.

 

GlennD_0-1655825000274.png

Glenn is a member of the GoTo Community Care Team.

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