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music_cities
New Contributor

iPad app can't join a meeting anymore

I can't join a meeting anymore on the iPad goto app.  I click on my meeting link and nothing happens..  Anyone else?

7 REPLIES 7
KateG
GoTo Moderator

Re: iPad app can't join a meeting anymore

Hi @music_cities nice to see you around. 

 

I just scheduled a meeting and tried joining on my iPad with a meeting link and had no issues.

 

What troubleshooting have you tried so far? Restarting the ipad often corrects the issue. 


Kate is a member of the GoTo Community Care Team.

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music_cities
New Contributor

Re: iPad app can't join a meeting anymore

I was able to join the meeting by typing in the meeting number (which I had to get from another person, since it’s not displayed). But I was not able to join by clicking on the meeting in the list of my meetings.
KateG
GoTo Moderator

Re: iPad app can't join a meeting anymore

Hi @music_cities thanks for the further information. 

 

I'm still not able to replicate your experience. Have you tried: 

 

  • Logging out/Logging back in
  • Restarting iPad
  • Uninstall iOS app/Reinstalling app 

Kate is a member of the GoTo Community Care Team.

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music_cities
New Contributor

Re: iPad app can't join a meeting anymore

Thanks for trying to replicate the error. I did uninstall and reinstall the app, but will try restarting the iPad too.
KateG
GoTo Moderator

Re: iPad app can't join a meeting anymore

@music_cities sorry we haven't found a resolution. Do you know if the link works with a different device, like a computer? 


Kate is a member of the GoTo Community Care Team.

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Deepak0707
Visitor

Re: iPad app can't join a meeting anymore

I am facing similar issue on my mac, I click on the invitation link it redirects me to GoTo app and then nothing happens, I cannot even see the camera preview screen.

GlennD
GoTo Manager

Re: iPad app can't join a meeting anymore

Hi @Deepak0707, welcome to the community.

 

What version of MacOS are you using? Could you please try to join our test session here? 

If successful you should see a message like this:

 

 

Glenn is a member of the GoTo Community Care Team.

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