The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Staff is not able to receive calls from their headset when using the softphone. This limits their ability to perform tasks away from their monitor in order to accept or make a call. I understand se...
Status changed:
Reviewed by moderator
to Accepted
jstrittmatter JT5365 this feature has recently made available, check out this article for more information.