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MatthewB57
2 years agoActive Contributor
Status:
Reviewed by moderator
Allow setting the number of callers required for"Periodic announcement message" trigger in Queues
After trying to get the "Period announcement message" to trigger, I called support to find out why it wasn't working. I was informed that the message is only played when there are 3 or more callers in the queue.
This setting should be controlled so that Admins can adjust for their circumstances. In my case, I need it to trigger always, whether 1, or 30 callers in the queue. Even with only 1 caller in the queue, if I have a staff member attending to a person in front of them and they are unable to answer the phone, I want the message to be used to notify the caller about escape options or to apologize for the long wait.
My specific request is to add a field next to the "Period announcement message" feature that indicates the # of callers in the queue required before the message is played. Likely have 0 (any number of callers), then otherwise you can set an integer value from 1 to whatever limit is practical for the system to handle.
You guys are already setting this at 3 in the background settings that we can't control, just allow this feature to be controlled in the PBX Admin portal so we can customize to our specific phone system needs.
Thanks for considering this improvement!
3 Comments
- GlennD3 months agoGoTo Manager
Hi lisafenstermach, welcome to the community.
We will update the status of this Idea when there is news and you will be automatically notified
- lisafenstermach3 months agoNew Member
Has this ever been resolved? the periodic announcement idea is great, but we should be able to play it for any caller, not just if there are 3 or more in queue.
- KateG6 months agoGoTo ManagerStatus changed:NewtoReviewed by moderator