Allow us to select which audio device the Web Chat Alert uses

cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Make sure you Kudo Ideas you would like to see implemented

Allow us to select which audio device the Web Chat Alert uses

0 Kudos

Allow us to select which audio device the Web Chat Alert uses

Can I ask a follow-up question about these chat notifications?  We receive the message tone but there doesn't seem to be a way to pick which audio device.  I talked to support and they confirmed there is no option.   For us it usually comes through our headsets but we would prefer the computer speaker all the time.  Is there a plan to add this option or a way to ask for it?

2 Comments
GlennD
GoTo Manager
Status changed to: Reviewed by moderator
 
RCBC_Eric
New Member

It seems like the Speaker setting (Audio / Input & Output / Speaker) will modify which audio device the Web Chat Alert comes on.  That doesn't make too much sense; it would make more sense if it were controlled by the Ringer instead or if it had its own setting.