Call Queue - Allow callers to be automatically transferred if no agents are present

[Rodan07]

I would like the ability to have an option to transfer calls that come into an empty queue out to a dial plan. We are having a few callers who somehow call the call queue during off hours and are then evicted as there are not call center agents present. I would like the ability, in the dropdown to handle these calls, to transfer the calls to the dial plan they would have been routed to had they called the correct number. 

Currently this is really the only options to handle those callers.

[GlennD]

Hi @Rodan07,

Would you mind clicking on my profile and private messaging me more details of how you have things setup currently?

[ragiven]

I would also like to see this option rather than remove the caller completely. 

[illusiveman007]

I would like to see this option and why don't we also have the option to send this to another que?