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The way it is now a person with access to play recorded calls can listen to everyone’s recordings, but it would be helpful if they could just listen to ones for certain departments or users. I have...
Status changed:
New
to Needs Info
Brad_H Call recordings are available via Call Reports and via the new Interaction Details. The Interaction Details Tab showcases the complete call journey from start to finish, which includes call started, ringing/connecting to an agent, agent connection, hold placement, call resumption after hold, blind transfer, voicemail reached, and hang up. Each event is accompanied by a timestamp, duration, agent name, and extension
If this doesn't provide what you are looking for can you let us know a bit more about the feature request?