@WLC welcome to the GoTo Community. I moved your post to the idea forum where others can vote and comment. This is a feature that we are currently testing and looking to have available soon.
I would be very interested in call transcriptions WITH AI SENTIMENT ANALYSIS. If every call, or a sample set of agent answered calls could be analyzed and tabulated this would help monitor call center quality, point to training opportunities, etc.
The Reporting & Analytics package just got even better with the introduction of call transcriptions. Access a searchable record of every conversation for easy reference, boost productivity by reviewing content without listening to the entire recording, and enhance training and quality assurance with streamlined call reviews. Simply put, call transcriptions transform your customer experience.
