Client Behavior and Callback Reports

cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Make sure you Kudo Ideas you would like to see implemented.

Client Behavior and Callback Reports

0 Kudos

Client Behavior and Callback Reports

Reports are our world and we just hired a new marketing form. Reports they/we would like to see. 

In our phone system we have certain clients hitting certain buttons to move forward in the calling patterns it would be nice to have reports on who hits what buttons as well as reports on the call back feature. how many callers choose that option, how many go through and how many were missed, etc. 

1 Comment
KateG
GoTo Moderator
Status changed to: Accepted

Hi @Livelyone thanks for sharing your idea.

 

Today within the Conversation Review Interaction Details the dial plan node journey for any specific queue call is visible.

 

There is also more to come in 2024.  Improved callback reporting is currently in development. This includes showing pending callbacks, those completed, and how often a callback is requested, and more.