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Log into ALL queue on GoTo APP with a single button/command/action

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Log into ALL queue on GoTo APP with a single button/command/action

Log into ALL queue on GoTo APP with a single button/command/action

Status: Investigating Submitted by on ‎06-14-2024 03:21 PM
1 Comment (1 New)

On the Desktop APP > Contact Center. I am able to log IN to ALL my assigned queues with a single button.  As well as log OUT of ALL queues.

 

On the GoTo APP on my phone, I have to dial *13### extension number, for EACH of the queues when I need to Log IN and OUT.  It would be great is there was a number I could dial, or a button on the app to let me log IN and OUT of ALL the queues I'm assigned to.

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1 Comment
KateG
GoTo Moderator
GoTo Moderator
‎07-05-2024 04:24 PM
‎07-05-2024 04:24 PM
Status changed to: Investigating

@smadrid thanks for sharing your idea. The team has reviewed your idea and is currently looking for ways to implement this, we will keep the Community updated when we learn more. 

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