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Naming group texts in Goto Connect is currently not a feature and needs to be implemented to help users who have multiple group texts stay organized. Naming group texts/chats is a standard feature for most messaging applications and I don't see why it cant/hasn't been implemented yet.
We have users in our company who will actively have 30+ active group chats with clients and having this feature will help improve user experience when using messaging. I was informed about the Goto Contact Center from a Goto Support rep but that would make our process more complicated then just being able to name a group chat.
Please let me know if this can be implemented, thank you!
2 Comments
I agree, and it would be an excellent feature to utilize.
