Prevent calls being transferred to voicemail for specific extensions

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Prevent calls being transferred to voicemail for specific extensions

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Prevent calls being transferred to voicemail for specific extensions

We would like to be able to completely disable Voice Mail for specific extensions within the system. In our environment we have some specific extensions that should never go to voicemail, including users being able to transfer directly to voicemail. I have everything set up to not allow callers to leave a vmail on these extensions but users keep transferring directly to vmail. I understand this is a user issue but would like a setting to prevent this from happening.

4 Comments
GlennD
GoTo Manager
Status changed to: Delivered

Hi @Stephenthetech 

 

This is already supported in the Find Me Follow Me settings for an extension. For "No answer, send to" you can select Hang Up as the outcome so that missed calls do not go to Voice Mail.

 

Stephenthetech
New Member

I believe you missed the part where I said " I have everything set up to not allow callers to leave a vmail on these extensions but users keep transferring directly to vmail."

GlennD
GoTo Manager
Status changed to: Reviewed by moderator
 
GlennD
GoTo Manager

Sorry about that @Stephenthetech, I have updated the status and shared this and shared the 'loophole' with the team.