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Marcus-Aprolis's avatar
Marcus-Aprolis
Active Contributor
2 years ago
Status:
Reviewed by moderator

Helpdesk Shortcuts

The filter section in the helpdesk is very thorough, but what would be useful are some quick buttons to filter for My Open Calls, All Open Calls, Overdue Calls etc

Customization
Ticketing

3 Comments

  • Huckleberry's avatar
    Huckleberry
    Active Contributor
    2 years ago

    This would be great. I had this on another system and used it constantly. Some basic built-in one would be very nice, but the ability to customize them and save them as favorites would be good as well.

     

  • GyulaMucsi's avatar
    GyulaMucsi
    GoTo Contributor
    2 years ago
    Status changed:
    New
    to
    New

    Hi Marcus-Aprolis,

     

    Thank you for your feedback, I'm glad you are enjoying using the Helpdesk.

     

    Very good suggestions, we will definitely consider these when we are improving the filter.