The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

SyntecRyan's avatar
SyntecRyan
Active Contributor
3 years ago

AV softwares/Browsers flagging GoToResolve App as malicious/suspicious

When attempting to connect to and support end users, we have began getting a high number of them getting prompted that the app download is suspicious., resulting in them haveing to verify they want t...
Windows
GlennD's avatar
GlennD
GoTo Manager
3 years ago

Hi SyntecRyan,

 

Can you provide more details about which McAfee software your clients are using and the messages being displayed? Are they using enterprise or personal versions? False positives happen from time to time and normally we have to ask the AV provider to review our file(s) that they are flagging in order to have them update their virus definitions.

 

  • SyntecRyan's avatar
    SyntecRyan
    Active Contributor
    3 years ago

    I would assume personal version as normally it's the version that forced onto new computers and they just leave it there or sign up.

     

    It's also either Chrome itself or the Norton Chrome plugin we have notice recently causing them to confirm they want to keep the download.

     

    Edit: Unsure if it is Google Chrome or Microsoft Windows UAC causing the "keep" prompts via the Chrome browser. This seems new as we haven't had this issue before this week with the GoToResolve app download.