Console App stuck on "Email verification pending"

[alarson-nwpump]

Not sure why this is an issue, or what is even causing it, but this only seems to be an issue with the desktop application (not the web app version).

I currently run Windows 11 (which I don't think is the problem).

I already tried reinstalling the application (and wiping the residual data prior to reinstall), but the issue still occurs.

Is this a new bug that hasn't been caught yet? It's been really irritating having to swap back into the browser to use GoTo Resolve.

[GlennD]

Hi @alarson-nwpump,

 So is the issue you are prompted to verify each time you launch the desktop app, or does the verification email never arrive? Is your PC added as a trusted device on your account already? Do you use a VPN or something else that may cause our system not to recognize its the same PC each time?

[alarson-nwpump]

Yes, each time launching the application, I'm prompted. However, this isn't the case when using the web app.

I can confirm I'm not using a VPN at all, and the PC is already a trusted device.

[alarson-nwpump]

Also, when confirming the verification (it does send the email if I click for it to send it), it never makes the prompt disappear. (but again, not even an issue when using from the web app).

[GlennD]

@alarson-nwpump I'm waiting to hear back from another team (in a different time zone), I hope to have an update for you tomorrow.