Just started noticing this last week I think. When I user creates a ticket, they do it via email, when we respond via the ticketing system, it's good, but if they respond to the response via email, it opens a new ticket instead of adding the info to the original ticket. Any suggestions? Also, a great future feature is to be able to merge duplicate tickets. Thanks.
Solved! Go to Solution.
Hi!
Thank you for reporting this issue. We are aware of the problem and already have a solution ready. The fix should go live today.
Hi!
Thank you for reporting this issue. We are aware of the problem and already have a solution ready. The fix should go live today.
Great, it worked, thanks