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idelucas
New Contributor

Helpdesk: configure emails sent to final user and asignee

Hi, I'm testing the service in order to check if it meets the needs our company has. Is there a way to configure the emails sent to the final user? I would like to choose when to notify the user of status changes or just notify resolved/closed status, not every single modification made in the ticket. Also, there's a way the asignee doesn't recieve the emails of the changes made?

 

Thank you for any clarification on this topic.

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Accepted Solutions
GlennD
GoTo Manager

Re: Helpdesk: configure emails sent to final user and asignee

Hi @idelucas, welcome to the community.

 

We currently do not support customizing notifications, but we have received this request before and we are looking into it. Are there any other enhancements to the notifications that you would like to see? 

 

Glenn is a member of the GoTo Community Care Team.

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GlennD
GoTo Manager

Re: Helpdesk: configure emails sent to final user and asignee

Hi @idelucas, welcome to the community.

 

We currently do not support customizing notifications, but we have received this request before and we are looking into it. Are there any other enhancements to the notifications that you would like to see? 

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
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