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DustyD
Active Contributor

No results when filtering by Label

Attempting to filter by Label, when clicking the drop down to select one, it just clocks and never presents a list to choose from.

1 ACCEPTED SOLUTION

Accepted Solutions
GoTo_Robi
GoTo Contributor

Re: No results when filtering by Label

Hi all,

We have found the root cause, and fix is on the way.

Estimated availability is mid-next week (around 9th, Aug).

Thanks for the report and sorry for the inconvenience.

Br,

Robi

View solution in original post

9 REPLIES 9
GlennD
GoTo Manager

Re: No results when filtering by Label

Hi @DustyD, welcome to the community.

 

So you open the filter and click to select a label but the dropdown menu does not load like this?

 

 

Are you using the desktop console application or a web browser window?  

 

Glenn is a member of the GoTo Community Care Team.

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Boyd B.
Contributor

Re: No results when filtering by Label

I have the same issue the OP. Nothing ever populates in the drop down menu. Just a spinning indicator in the Console App and in the web browser.

DustyD
Active Contributor

Re: No results when filtering by Label

Yes the appearance is slightly different but that is where I am attempting to Filter. I'm using the web browser.

ramonbakker
Active Contributor

Re: No results when filtering by Label

I have exactly the same problem in as well the desktop app, Chrome and Edge. The label filters list is not loading and the loading spinner just keeps on spinning.

Also i cant add some devices to a group (i can with some but not all)

GlennD
GoTo Manager

Re: No results when filtering by Label

We have a ticket open with the team for this issue. I am following the ticket and will post an update here once there is news.

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.
Do you want a new feature added? Make sure you Kudo (vote) for the Idea

Free user and admin training
GoTo_Robi
GoTo Contributor

Re: No results when filtering by Label

Hi all,

We have found the root cause, and fix is on the way.

Estimated availability is mid-next week (around 9th, Aug).

Thanks for the report and sorry for the inconvenience.

Br,

Robi

DustyD
Active Contributor

Re: No results when filtering by Label

I'm sure it may be related, but noting that Labels are also not populating when trying to add one on a device; there are no existing Labels found to choose from. I can add the name but it displays as a new Label.

ramonbakker
Active Contributor

Re: No results when filtering by Label

Hi Robi,

 

This issue is still not fixed.

 

Any update?

GoTo_Robi
GoTo Contributor

Re: No results when filtering by Label

Hi,

 

Sorry for that, we have found an issue during testing, so we had to postpone the release.

The engineering team is working on making it available asap.

Thanks for your patience.

Br,
Robi