Forum Discussion

Tinamedida's avatar
Tinamedida
Active Contributor
4 months ago

Report time avaliable

Good afternoon,

I would like to know how long time i can get Resolve Session and Help Desk support reports? 

Nowadays, i maintain my reports manually in excel.

Thanks.

  • Tinamedida's avatar
    Tinamedida
    4 months ago

    Good morning, Kate!

    Awsome. In this way I can leave excel finally...rsrsrs

    Thanks a lot.

    Have a nice day.

  • KateG's avatar
    KateG
    GoTo Moderator
    4 months ago

    Hi Tinamedida welcome to the GoTo Community, 

     

    You can pull session reports as outlined in this article.

     

    Can you tell me a bit more about what reports you are trying to pull? 

     

    • Tinamedida's avatar
      Tinamedida
      Active Contributor
      4 months ago

      Hi Kate,

      Thanks for the answer.

      My main question is how long GoTo store yours reports. I saw that Calls are 12 months, right? On Resolve, is the same time?

      • KateG's avatar
        KateG
        GoTo Moderator
        4 months ago

        Hi Tinamedida , 


        GoTo Resolve reports are available indefinitely, as long as you have a GoTo Resolve account. 

         

        Hope this helps!