Report time avaliable

[Tinamedida]

Good afternoon,

I would like to know how long time i can get Resolve Session and Help Desk support reports? 

Nowadays, i maintain my reports manually in excel.

Thanks.

[KateG]

Hi @Tinamedida welcome to the GoTo Community, 

You can pull session reports as outlined in this article.

Can you tell me a bit more about what reports you are trying to pull? 

[Tinamedida]

Hi Kate,

Thanks for the answer.

My main question is how long GoTo store yours reports. I saw that Calls are 12 months, right? On Resolve, is the same time?

[KateG]

Hi @Tinamedida , 

GoTo Resolve reports are available indefinitely, as long as you have a GoTo Resolve account. 

Hope this helps! 

[Tinamedida · Accepted solution]

Good morning, Kate!

Awsome. In this way I can leave excel finally...rsrsrs

Thanks a lot.

Have a nice day.