Forum Discussion

ten9it's avatar
ten9it
New Member
2 months ago

User incorrectly logged out at end of session to Hyper-V VM but not physical machine

So far, I am only experiencing this issue on my Hyper-V VMs.

I've used GoTo Assist for years and recently switched to GoTo Resolve. I've always been able to either lock a computer and end the session, or just end the session, and the remote computer would lock the screen. I could connect again later to find all the open programs and files still there so I could pick up where I left off.

Now that I'm on GoTo Resolve, if I am logged into a Hyper-V VM server and lock + end session or just end the session, my user is logged out. Connecting to physical servers or desktops does not log me out if I end the session.

Since it is only logging me out on VMs, I'm not sure if this is a Hyper-V or GoTo Resolve setting?

2 Replies

  • Boyd B.'s avatar
    Boyd B.
    Contributor
    2 months ago

    This issue is also affecting connections to physical machines. Ending the session results in the remote system user account being logged out. These are unattended machines. 

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 months ago

    Hi ten9it, welcome to the community.

     

    I am checking to see if anyone else has reported this behavior already and sharing it with the team.