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SBrown42's avatar
SBrown42
Contributor
3 years ago

Sharing a Remote Session

We had a situation yesterday where I needed to share a GoToResolve session during a Microsoft Teams meeting.  However, whenever I shared the screen (I have a dual screen setup) then the participants in meeting couldn't see the remote session as the screen just hung for them on the last image prior to sharing.

 

In the end I had to go back to using GTA to share the remote screen which worked perfectly.  Is there a way to get around this issue?

Problem

1 Reply

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    Hi SBrown42  thanks for checking out the Community and for this report. We will let our team know and take a closer look.