Customize email invitation

Josh Downing · ‎10-22-2014

Is there a way to customize the email invitation sent when clicking the 'Email This Info' button? I would like to be able to change the subject & body of the email. I really don't like the GoToAssist branding on the bottom of the emails, it's quite unprofessional and spammy.

Bcshay · ‎10-22-2014

There are no options for that unfortunately Service Desk is not that customizable. How about a feature request.

troglotech · ‎10-23-2014

Josh, I strongly agree, Should be able to customize subject, message body and signature wit support keys as @variables.

Custom invitations have been requested many times over the years and ignored by COL. A less than satisfactory work around is to replace selected text with one or prefab Email signatures if its worth the extra effort to you.

Brenden, as Josh suggests, custom invitations it should be a general function of remote support invitations, not limited to service desk in any way.

Bcshay · ‎10-23-2014

Thought you were referring to SD invitations. One quick option is if you're using outlook is to create a custom signature, remove the auto-generated part GoToAssist(R) Remote Support Made Easy(R), and insert your signature which would include branding etc.

Josh Downing · ‎10-23-2014

That's what I do today (though using Google Apps webmail, not Outlook). It seems odd a product used by professional organizations would not be customizable on one of the most frequently used customer-facing items.

Bcshay · ‎10-23-2014

Agreed... It just doesn't have that level of customization that ServiceNow.com has. Than again most of us are here because we can't afford ServiceNow.

GlennD · ‎10-23-2014

Hi,

I've changed this to an <b>Idea</b>. What you could do in the meantime is create a custom signature containing your desired messaging in your email client, and select <b>Copy Support URL</b> in GoToAssist Remote Support. Open a new Email, select the signature and then paste in the support URL.

Josh Downing · ‎10-23-2014

That's exactly what I do today Glenn. It's just a few more clicks every time I use it, would be nice to reduce that.

troglotech · ‎02-21-2015

What a pain in the a**.