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cbmorehouse
Active Contributor

Caps Lock problem on GtA v5

When I am on a remote session with a user in the new GtA v5 for some reason caps lock doesn't work. I have to use the shift key to capitalize any letters. Is this a known issue?

9 REPLIES 9
AshC
LogMeIn Contributor

Re: Caps Lock problem on GtA v5

@cbmorehouse  I am not aware of any issue with V5 that might block the Caps Lock from activating.  Have you tested with any other clients?

cbmorehouse
Active Contributor

Re: Caps Lock problem on GtA v5

The only way for the caps lock to work is if I click in my work area and then turn the caps lock on then go back and click in the GTA session, but the problem with that is that the caps lock will remain on. It doesn't let me know turn it off and on. 

AshC
LogMeIn Contributor

Re: Caps Lock problem on GtA v5

@cbmorehouse  What operating systems are you working with there between the client and host PCs? 

cbmorehouse
Active Contributor

Re: Caps Lock problem on GtA v5

All of our PC's are on Windows 10.
AshC
LogMeIn Contributor

Re: Caps Lock problem on GtA v5

OK, we've identified the problem and expect a full resolution within 2 weeks.  

 

Thanks for your patience. 

 

NQuateman
New Contributor

Re: Caps Lock problem on GtA v5

Spoiler
I'm having the same problem with the caps lock, but in my case, using the shift key doesn't work.  Looking forward to a fix.
AshC
LogMeIn Contributor

Re: Caps Lock problem on GtA v5

@NQuateman  @cbmorehouse   The fixed version has been released to all accounts.  Please let us know if you see any other issues.  

 

Thanks. 

Nqua
New Contributor

Re: Caps Lock problem on GtA v5

I continue to have the Caps Lock problem on v5 as recently as Aug 6, 2021.  I'm using Windows 10.

AshC
LogMeIn Contributor

Re: Caps Lock problem on GtA v5

@Nqua  Please confirm the GoToAssist endpoint version where you are experiencing this problem.  It should be fully resolved by now, so be sure to check for updates on all existing machines.