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Device List doesn't have a refresh button
Trying out the new GoToAssist Agent Desktop Console. When I goto Devices, a computer is offline. If my client turn's on his computer, I still dont see it online. In V4, there is a refresh button. In ...
Hi,
We have added a Refresh button to the GoToAssist v5 device list, both on the web and in the desktop console. With v5 device status will continue to update automatically when they come online or go offline, but this new Refresh option will take care of the situations when this was not happening.
Hi GlennD
I just tested this again with many different computers and this automatic updating of the devices tab is not working. Devices that were offline when I opened v5 Agent console remain offline in agent console until I close and reopen agent console. The devices tab has never auto updated since we started using v5 agent console.
This appears to be because all our machines have the v4 customer agent installed. Is LogMeIn ever going to push out an update to automatically bring v4 customer agents up to v5 or is this up to the org to figure out how to upgrade on our own?
