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HugoExceptOnFir
Active Contributor

G2A 5 Upgrade

Hi,

Can we upgrade our G2A v4 Unattended Access Agents to G2A v5? I've set them to regular updates but they have not upgraded past G2A v4.8.

 

Kind regards,

Hugo.

13 REPLIES 13
Chad Johnson1
New Contributor

Hi Glen,

Will the 4.8 agents ever be automatically updated to 5.6.xxxxxx?

We are loosing connections to many 4.XXX version agents and they don't seem to be upgrading either.

 

AshC
GoTo Moderator

@Chad Johnson1  Did your account happen to set the G2A build number manually?  

 

Ref:  https://support.logmeininc.com/gotoassist-remote-support/help/set-product-defaults-in-admin-settings... 


Ash is a member of the GoTo Community Care Team.

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Chad Johnson1
New Contributor

No it's set to "Regular Updates", there is no way to select a version # per say.

At least with V5

 

AshC
GoTo Moderator

@Chad Johnson1  I'm afraid there isn't currently a way to update to V5 from V4, though we are considering this development in the future.  I double checked, and the only way would be to install V5 separately. 


Ash is a member of the GoTo Community Care Team.

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