New minimum version required. v4.5 effective January 31, 2021

[Chad Johnson1]

Hi Glen,

Will the 4.8 agents ever be automatically updated to 5.6.xxxxxx?

We are loosing connections to many 4.XXX version agents and they don't seem to be upgrading either.

[AshC]

@Chad Johnson1  Did your account happen to set the G2A build number manually?  

Ref:  https://support.logmeininc.com/gotoassist-remote-support/help/set-product-defaults-in-admin-settings... 

[Chad Johnson1]

No it's set to "Regular Updates", there is no way to select a version # per say.

At least with V5

[AshC]

@Chad Johnson1  I'm afraid there isn't currently a way to update to V5 from V4, though we are considering this development in the future.  I double checked, and the only way would be to install V5 separately.