cancel
Showing results for 
Search instead for 
Did you mean: 
SMPA
New Contributor

GoToAssistv5 Unattended Agent failing to connect

I have Windows Servers/Workstations in local and remote office(s) with Unattended Agent deployed. In some cases, I am able to connect to the PCs, but not getting a response once the <CTRL> + <ALT> + <DEL> is clicked.

 

Un-installing/Re-installing does has not helped.

5 REPLIES 5
AshC
LogMeIn Contributor

Re: GoToAssistv5 Unattended Agent failing to connect

@SMPA  [Update]   We're able to repro this in-house, and will be providing a patch coming soon.  I'll let you know as more info becomes available. 

 

RBlanco
Active Contributor

Re: GoToAssistv5 Unattended Agent failing to connect

I am having the same issue. It will work when someone at the remote PC activates the login without actually entering the login credentials. It's like waking up the PC. Of course, this defeats the purpose of using unattended support.
AshC
LogMeIn Contributor

Re: GoToAssistv5 Unattended Agent failing to connect

@RBlanco  I expect a fix in the upcoming release.  Thanks for your patience. 

RBlanco
Active Contributor

Re: GoToAssistv5 Unattended Agent failing to connect

Do you know when we can expect the fix?
FCAlanSIU
New Contributor

Re: GoToAssistv5 Unattended Agent failing to connect

still no update in 2022?