How to RECEIVE a file?

[Stephen Kelly]

hi,

Is there way to download a file from the remote computer?

When I hit the icon with the up/down arrows there is only a send option..

How do I receive a file from the remote computer?

Thanks,

Sk

[KateG]

Hi @Stephen Kelly welcome to the GoTo Community. Have you reviewed this article? 

[Stephen Kelly]

Hi Kate,

Thanks for the response.

I did review the article and followed those instructions but it did not display the explorer, instead it showed a msg saying: "To access the customer's files, log into or unlock their device.", I was logged in and unlocked, the desktop was displaying and I could control the computer.. 

The customer is running in unattended mode; 4.8 Build 1702 Windows 10.. 

Not quite sure how to tell what version of 5 I am running... there is no Help -> About  in the menu that I can see..  

sk

[KateG]

Hi @Stephen Kelly did the client on the other end Allow access as outlined in step 3: 

• Ask your customer to click Allow on the dialog box. Result: The File Browser is displayed in the chat window.