The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
How to open GoToAssist on Mac SONOMA
Does anyone have workable instructions on how a 'client' can open a GoToAssist V5 invitation on a Mac woth Sonoma OSX ??
Surely, LogMeIn / GoToAssist must have a Mac with running Sonoma that they have run tests on. They should easily be able to make screen-shots and post a help page.
Mentor1 if you need assistance with app permissions, here's screenshots from my Mac on Sonoma:
- To review app permissions—for example, if you later decide to give a denied app access to your Mac—choose Apple menu, then System Settings,
then, click Privacy & Security - in the sidebar, then click Accessibility on the right. (You may need to scroll down.)
- Turn permission on or off for any app in the list (please note this is my home computer. I do not have GoTo Assist installed on my home computer)
Thanks Kate,
That's exactly what we've tried on 5 different Sonoma Macs over the recent 4 months. Doesn't work.
We did however have one successful connection today. It was the result of:
- moving the GoToAssist downloaded zip file onto the Msc desktop
- then running from there
Don't know yet if that was a reliable, repeatable solution or not.
