The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Preinstall GoToAssist on Macs
We preinstall the Remote Support app on all Mac devices we deploy. The issue we are having has nothing to do with granting Accessibility rights. The installer will be on the desktop, you launch it an...
Thank you. The default app that downloads to when the client joins an attended session is not designed to stay on the computer permanently, so I suspect the one you are using is automatically removing itself.
This support article explains how to install a modified version of the Unattended Support app: How to install and use the app. After you run the installer it will stay on the computer (until uninstalled), and add an icon to the tool bar which the user can click on and select Join a session, bypassing the need to go to fastsupport.com
Can’t thank you enough for the assistance! I’ll share this with the rest of my team.
