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Forum Discussion
Rescue Assist w/ AWS Workspaces
We recently began the migration to AWS workpsaces for our DAAS. Our technicians use LMI Rescue Assist Tech Console regularly to support our customers. Inside the workspaces we are getting this when t...
Additional logging appears to throw a SOAP error.
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[2024-06-12 7:45:38 PM] PID: 2104
[2024-06-12 7:45:38 PM] SOAP URL: https://secure.logmeinrescue.com/WebServices/TechnicianConsole.asmx
[2024-06-12 7:45:38 PM] hResult: 0x80004005
[2024-06-12 7:45:38 PM] SOAP Error: SOAPCLIENT_SOAPFAULT (a SOAP fault was returned by the server)
[2024-06-12 7:45:38 PM] REQUEST:---------------------------------------------
POST /WebServices/TechnicianConsole.asmx HTTP/1.1
Accept: text/*
SOAPAction: "http://microsoft.com/webservices/startConsole_v7_50"
Content-Type: text/xml; charset=utf-8
User-Agent: VCSoapClient
Host: secure.logmeinrescue.com
Content-Length: 543
Connection: Keep-Alive
Cache-Control: no-cache
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/"><soap:Body><startConsole_v7_50 xmlns="http://microsoft.com/webservices/"><iTechConsoleVersion>3580</iTechConsoleVersion><aComputerID>IOi3VvWHxblrhPS9Pb86sg==</aComputerID><osInfo><iOSLMI>16782080</iOSLMI><iOSSpec>1164115978</iOSSpec></osInfo><sLanguage>en</sLanguage></startConsole_v7_50></soap:Body></soap:Envelope>
[2024-06-12 7:45:38 PM] RESPONSE:--------------------------------------------
HTTP/1.1 500 Internal Server Error
Cache-Control: private
Content-Type: text/xml; charset=utf-8
Server:
X-UA-Compatible: IE=10
X-Client-IP: 3.225.4.98
X-Server-IP: 10.245.2.137
Strict-Transport-Security: max-age=31536000
Date: Thu, 13 Jun 2024 00:45:37 GMT
Content-Length: 441
<?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Body><soap:Fault><faultcode>soap:Server</faultcode><faultstring>Server was unable to process request. ---> Object reference not set to an instance of an object.</faultstring><detail /></soap:Fault></soap:Body></soap:Envelope>
