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Unattended Support goes Offline when computer monitors go blank
To be clear the computer is a laptop, that I've set to never sleep. After a while, the computer dims the monitors (still online). But, when the monitors shut off (computer is still awake, and I...
Hi alarson-nwpump,
Please provide some more details:
- what version of Windows does it run
- what's the make and model
- what are power scheme settings
What happens if you set the screen to never turn off, just dim/user the screen saver?
Windows 11 (version 10.0.22621.0)
Dell Latitude 5520
Power settings are set such that:
- "When plugged in, turn off my screen after" = "15 minutes"
- "When plugged in, put my device to sleep after" = "Never"
And those settings do work, because after the 15 minutes, I'm able to still ping the computer but it shows up as Offline in the console.
