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New Contributor

Client just sits at connecting

We use GoToAssist and really haven't had issues. However, starting about a week ago, we have a workstation that cannot get connected after clicking the email link they're sent. When they click on the link, it runs the GoToAssist launcher and then pops up that it's connecting but it eventually times out. I've tested it with other workstations, even in the same location and they connect fine so it's just this workstation. I know I've connected to it in the past so I'm not sure what is stopping it. Any thoughts?

LogMeIn Contributor

Re: Client just sits at connecting

Hi there,

Have you tested the GoTo installs while logged into a different user account on the affected PC?