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Ryan Eddy
New Contributor

Device group not appearing in Manage Users -> Select device groups, even though users added.

I added a device group (Many actually)
I added users to the device group
I went to Move Device to new Device group and the device group does not appear in the list
- The above also happens when i configure unattended support agent and initialize device.

Please advise, or fix this.
1 REPLY 1
AshC
LogMeIn Contributor

Re: Device group not appearing in Manage Users -> Select device groups, even though users added.

Hi Ryan,
Sorry for the confusion there.

For the Device Group to be available on the Device Dashboard or the software, at least one User must be added to the Device Group
  1. An Administrator must log into https://up.gotoassist.com
  2. In the upper right click on People & Devices
  3. Click on Manage Users
  4. Select the Users to be granted access
  5. Click on Manage Device Groups at the bottom of the page
  6. Add a check mark to the Device Group
  7. Click on Grant Access
Once the above is completed you will be able to see the Device Group on the Dashboard to move devices to.