First, thank you GlennD for responding with a good amount of detail about the issue and confirming that something on your backend has changed that "broke" the app. I hope you can now shed some light on other aspects of this issue...
When you say "Generally low usage", are you talking a dozen users, a hundred users, a thousand users, or more?
I ask because I depend on the app to manage my clients when I am on the road, which is a lot and I would think many other customer's of yours does the same thing.
So, I am having a hard time understanding how can your company discontinue an app without any notice (even in the app) and not have an alternative solution for our mobile phones to use after the sunset date?
This is not a situation of a customer asking for continuous changes to your app, even though they only paid ONCE for it - We are paying your company on a MONTHLY/YEARLY basis, so I fail to understand why "the effort required to release a new version" is even a problem because we are paying for continuous service/development.
Please reconsider your company's decision to no longer support android devices, otherwise I will be changing my monthly payments to another company.
I am an original beta tester for GTA (10+ years) and have stuck by the product all these years but I just figured out i can no longer use the app on my Samsung mobile phone and this is very unsettling.
I need to have remote access to multiple servers and i have used this app many times over the years. The web browser version is not usable on my phone e.g. the keyboard won't appear when i need to type in a password.
I also find this very strange that this feature hasn't been replaced with an updated app for v5 as this would encourage more v4 users to upgrade. Also why wasn't this communicated to all v4 users in advance?
As i don't see any information about when this feature will be back, i will have to take my business elsewhere as i can't do without this ability as i'm not going to lug around an iPad or laptop with me everywhere.
Not a great way to treat clients.