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New Contributor

Logon settings

Hi. I have set up my Goto Assist so I can use my identity provider to authenticate. So basically if I go to the Goto Assist logon page https://app.gotoassist.com and click the My Company ID option:

 

Screen Shot 2019-07-03 at 14.38.14.png

Enter my email  and it then redirects me to my idp provider, I enter my AD username and password, get a push notification hit my phone, aprove it and I am in. Works a treat.

 

The issue is I can still enter my old email address and Goto Assist password and log straight in.

Screen Shot 2019-07-03 at 14.40.26.png

So with this I hit sign in and I am straight in. Does anyone know how to disable the latter so I can ONLY use the "My Company ID" option ?

 

I spoke to Goto Assist support and although I showed him what was happening I abandoned the call because he could not understand what I wanted, I am not saying it was his fault as it might have been the way I was saying it.

 

Any ideas ?

 

Thanks 

Bob

1 REPLY 1
LogMeIn Contributor

Re: Logon settings

Hi Bob,

Customer Support should be able to assist you with forcing SSO for your company.  Please reach out to them by phone to file a support ticket to review.