#Region ;**** Directives created by AutoIt3Wrapper_GUI ****
#EndRegion ;**** Directives created by AutoIt3Wrapper_GUI ****
$build = InputBox("Enter Key", "Enter the key that the technician gives you")
InetGet("https://download.citrixonline.com/manual.html?productName=g2ax_customer&startAsService=true&...; & $build & "&manualDownloadFile=g2ax_customer_combined_dll_full_win32_x86_en_US.exe&startMode=SetupUnattendedSilent&setupToken=*****************&locale=en_US&manualDownloadFileAlias=g2a_rs_installer_company_name&egwHostname=egw1.express.gotoassist.com&egwPort=****&egwPort=**&egwPort=***&egwIp=**********", "g2afcs.exe")
$pc = @ComputerName
MsgBox(0, "Computer Name", "Your computer name is " & $pc)
FileDelete("g2afcs.exe")Use at your own risk! Good luck.
I see this is from 2015 and yet, it still is a major issue! I am currently on GTAE 4.3 Build 1575 and this happens quite frequently! I have to do what he originally said, uninstall the GTA Customer using Programs/Apps and Features. For a product I pay for, this is not something I should have to constantly do.
Can this be looked at more closely and a solution found? I called in to Support recently and they 'had never heard of this issue'. And then told me to go to the community, so here I am 🙂
Would the log files help you figure any of this out? That was the other suggestion the Support person gave me, gather the logs and zip them up for the developers.
Does this happen with all of your clients or just some? How long has it been since you last connected to them? Are these attended or unattended sessions.
Log files would be helpful if it is something that can be duplicated every time with a frequently used client. if it is hit & miss, or if it works properly going forth after the uninstall / reinstall has taken place, it would be a lot more difficult to isolate.
It does not happen every time. We have a client base of about 200, so I don't know for sure when I last connected with them. It happens on Windows 7, 8, & 10. It is all with the Attended sessions and they go thru FastSupport.com as the original poster had said. Even trying the standalone Attended App Download does not work. I am pretty sure I have seen it happen even when the version of GTA Customer they have installed matches the GTAE version I am running.
I don't believe it has anything to do with GoToOpener as once I have the end user uninstall GTA Customer and go back to FastSupport.com, the session begins right away.
Uninstalling GTA Customer is NOT a viable solution. There is a bug that needs fixed and has needed fixed for years now.
If you can't figure this out, then maybe it would be best to just force an uninstall and re-download of the GTA Customer application every time an end user goes to FastSupport.com.
Or everytime an end user goes to FastSupport.com and enters in the key, it would just overwrite whatever files they might have on their systems to give it a 'fresh' install.