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Active Contributor

Remote Assistance not connecting

We have been having intermittent episodes lately of the Remote Assistance connection not completing.  On the recipient's end, it will indicate that the connection is either in process or completed, but on the support end, it shows no connection.


We're wondering whether this is a matter of increased traffic this Spring, or another issue.


Thanks for any help.

Retired GoTo Contributor

Re: Remote Assistance not connecting

Hi Vince,

Do you notice anything similar with the client PCs you are connecting into? 

Are these all attended sessions with someone looking for the connection permission requests at the other end? 

Ash is a member of the LastPass Community Care Team.

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Active Contributor

Re: Remote Assistance not connecting

They're all attended sessions with staff providing permission requests at the other end.  They report that they've OK'd the requests.  I'm not aware of any pattern between the PCs.  We'll keep our eye out for that.